Refund Policy

At Ta Peau Luxury, we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely happy with your order, we are here to help. Please review our refund policy below for detailed information on how to return items and receive a refund.

1. Returns

Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that have been worn, altered, or damaged cannot be accepted.
Timeframe: You have 30 calendar days from the date of purchase to return an item.
Process: To initiate a return, please contact our customer service team at info@tapeauluxury.com with your order number and the reason for your return. We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item.

2. Refunds

Processing Time: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment within 7-10 business days.
Original Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Partial Refunds: Partial refunds may be granted for items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@tapeauluxury.com with your order number and details about the defect or damage. We will provide instructions on how to proceed with the exchange.

4. Return Shipping

Responsibility: You will be responsible for paying for your own shipping costs for returning your item. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Address: Please send your returned items to the following address:

5. Contact Us

If you have any questions about our Refund Policy or need assistance with your return, please contact our customer service team:

Ta Peau Luxury

fm.81@wanadoo.fr

+33 6 11 79 28 12

Thank you for shopping with Ta Peau Luxury. We appreciate your business and are committed to providing you with high-quality products and excellent customer service.